Use case · Telecom

One subscriber. Every service. A clearer answer.

Give customer-care teams a connected view of mobile, home internet and partner services — so they can explain charges and handle the next service request from the same workspace.

Understand · explain · connect

Grow the service ecosystem around the existing mobile account.

Artape connects customer context and service workflows above existing mobile billing. Bring partner offers into the subscriber journey while billing, payment and service providers keep their agreed responsibilities.

The customer-care journey

From a customer call to a clear next step.

A subscriber calls about a charge or asks to add a service. The agent needs the account context, the explanation and the action in one place.

Find the subscriber

Open the existing customer record and check account status.

Review the services

See what is connected, who provides it and what it costs.

Explain the charges

Break down service fees, usage, benefits and payment status.

Handle the request

Review a service change and its billing impact before confirmation.

Demo pages · Team Telecom

What the customer-care agent sees.

Four screens from the interactive telecom prototype. Built around existing subscribers and the services connected to their accounts.

Open interactive demo

See the subscriber before taking action

Open one subscriber record with account status, connected-service totals, monthly commitments and direct access to charges and support.

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Subscriber Services and plans showing five connected services, their providers, statuses and monthly charges — 02
Understand every connected service
Review mobile, home internet, Team TV, Energy and TeamPay together. Each service keeps its provider, status and recurring or usage-based charge.
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September bill preview with itemised telecom and partner charges, tariff benefit, estimated total and recorded payments — 03
Explain what makes up the bill
Trace the estimate to mobile, broadband, television, device instalments and charging usage. Show the tariff benefit and distinguish charges from recorded payments.
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Team TV service connection review for Ani Sargsyan with activation date, first-month charge and recurring price — 04
Check the cost before connecting
Add a partner service to an existing subscriber. Review the activation date, partial-month charge, ongoing price and billing account before confirming the request.
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Concept demonstration with synthetic subscribers, illustrative tariffs and simulated integrations. The consolidated bill view and device instalments illustrate a proposed experience; final scope and financial responsibilities are agreed for each deployment.

The Artape solution

Connect customer care with the wider service ecosystem.

Customer and account context
Connected product and service inventory
Offer and tariff configuration
Service-order orchestration
Billing and payment visibility
Customer interactions and history

Which services should your agents see together?

Bring one subscriber journey and the systems involved. We will map the customer view, service actions and integration scope around your existing billing.

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